FAQ

F.A.Q

REFUNDS:

If you are eligible for a refund, it will be processed using the same route your money took on your original payment. We only refund returned part in spotless condition. Return- A return request must be made within a 14 days of receiving your order, anything afterwards would be declined for a return. Once contact has been made with us about a return, it must be shipped within 14 days with tracking information provided.

We only offer discounts to trade professionals, please contact sales department at support@van-styling.com

SHIPPING FEES:

When viewing any of our parts, you have the option of choosing your "country of destination" on the drop-down tab, it will automatically calculate an estimated shipping fee. Once you have placed your item in the basket and chosen your country of destination, the shipping fees will be calculated accurately, and these fees will be added to your order. If your country does not appear in our list or the shipping fees are not being automatically calculated for your destination, we will prepare a quote for you (2 to 3 days) as your destination is subjected to conditions. If a shipping price is not available, do not hesitate to get in contact with us.

DELIVERY QUESTIONS:

HOW DO YOU DELIVER?
We use the best reliable courier companies in the business to deliver in the UK - Europe and all over the rest of the world, offering a safe track able signed for parcel delivery service. We use only the best transport companies like: DHL – UPS-Parcel Force - Interlink Express - TNT – Yodel – Hermes - City Link – Tuffnells and many others.
HOW LONG BEFORE I RECEIVE MY BODY KIT PARTS (IN STOCK PARTS) ?
All parts are subjected to stock availability which are displayed on our website. If in stock, for the UK 10 to 14 working day dispatch time, Europe 14 to 20 working day dispatch time, outside of Europe 20 to 30 working day dispatch time.
WHAT HAPPENS IF THE GOODS ARE OUT OF STOCK?
All our parts are advertised with a stock availability as well as a dispatch time in working days. If you order a part not in stock on the day of your purchase, you will be able to know how many days it will take us to dispatch your parts. If the order is urgent, please make sure to get in contact with us in order to check the stock of the part/s.
MY BODY KIT HAS SOME SCRATCHES AND SCRUFFS, IS IT DAMAGED?
Not at all, any body kits are an unfinished item, scruffs and scratches should be expected, as it comes straight out of the factory. Your body shop will prepare them for spraying and fitting.
CAN I COME AND COLLECT AND BUY THE PARTS AT YOUR WAREHOUSE?
Yes you can, providing you arrange an appointment and have the right amount in cash to pay for it.

FITTING QUESTIONS:

CAN I INSTALL THE PARTS MYSELF OR DO I HAVE TO GO TO A BODY SHOP?
We strongly recommend using the services of a trained body shop in order to install any body kit parts. We do not take responsibility for any issues in the installation process. No part should be fitted if they have not been checked for compatibility first.
DO THE BODY KITS COME PRE-DRILLED?
Some of our body kits come pre-drilled or with a fitting system but most of our body kit parts are designed to be fitted using a bonding glue, they are to be to be fitted by professionals only. Who will ensure that the parts are adequate before preparing it for installation.
DO THE BODY KIT PARTS COME PREPPED OR PRIMED?
They do not come prepped, only the carbon fiber parts are finished items. All body kits are unfinished items that will have to be prepped and finished by a qualified body shop. The factory may use a coat of primer or gel coat as well as paint, as they take pride in producing a well finished item. This does however make all future prep work a lot easier as the surface are smooth and precise.

SHOULD I PROVIDE MY BODY SHOP WITH ANY SPECIFIC INSTRUCTIONS?
A well-qualified experienced body shop should not have any issues installing your body kit.
DO THE BODY KITS COME WITH A MESH AS SHOWN ON THE WEBSITES?
They do not. All our parts come without the mesh, which you will have to order separately. Each part gallery is displayed in two categories, first the part that you are buying and second the part fitted, in order to avoid confusion.
WHICH MATERIAL IS BEST, FIBER GLASS OR PLASTIC?
All body kits are available in different material. It is always wise to ask your body shop what the preferred material is to work with, prior buying. From our experience, fiberglass is the best material to work with, it is generally cheaper, fits better offers room for modifications and is easily repairable.
ARE THE PARTS PAINTED?
All our parts are sold unpainted. Straight out of the factory in their raw state (see pictures on each parts "the parts you are buying"). We may occasionally advertise painted parts on our website, these will be clearly displayed as painted items.
SHOULD I BOOK MY VEHICLE IN THE BODY SHOP OR TAKE TIME OFF WORK?
We do not recommend doing so unless you have been given an accurate date for the collection of your goods or physically received your parts.
DOES THESE BODY PARTS HAVE ANY PERFORMANCE BENEFIT?
All our body kit parts are made for an aesthetic purpose only, they might offer extra performance, but this is not in any way their main purpose.
DO THE SIDE SKIRTS - EYEBROWS - REAR CORNERS ADD ON COME IN PAIRS?
Yes, they do, we sell side skirts, eyebrows and rear corner add on as a pair, one for each side.
CAN I INSTALL THE DOOR SILLS MYSELF?
Yes you can, they are easy and straight forward to install. Make sure the surface is cleaned with an alcohol-based product first. Carry out a mock test first in order to find the optimal placement. The sills are provided with a sticky tape, once bonded it is impossible to remove them without damaging the sills.
I DO NOT KNOW HOW TO INSTALL THE PART I HAVE BOUGHT FROM YOU?
Please visit our website and check the installation documentations available. If you still have questions, please contact us through the live chat, Facebook or email us at vanstylinghelp@gmail.com. Alternatively ask your body shop for help.